Initial post...and a rant

Greetings! And welcome to my new blog. I hope to share my brilliant thoughts, my keen observations, and my love for all mankind. (Note: Items in italics are tongue-in-cheek. I don't have a big head.)


And now...the Rant!

I am employed by a major entertainment company as a part of their customer service division. What's got me going tonight is this. A customer asks you a question, looking for the answer, right? Then, when you give them the correct answer, (mind you, I don't mean the answer they are looking for, but the honest truth) they immediately start berating you, telling you that you are wrong, and many and myriad other epithets one could cruelly devise to try to hurt the person telling them the truth.

I have come to the sad conclusion that honesty doesn't matter, anymore. Because people are more interrested in scamming a business (and I truly mean that) than accepting the truth. Used to be that people heard the truth, and, even if they didn't like it, they lived with it. No, no, no, no, no, no! Not today! Now you hound, goad, slander, curse, anything short of throwing an all-out, grand mal, kicking and screaming, honest-to-goodness temper-tantrum that my two-year-old would even find embarrassing, until you get what you want, rather than what is right. It makes me sick!

All I ask is this: If you ever get the chance to speak to another face of a corporation, like me. Try using some common decency, some decorum, some tact, instead of throwing the F-bomb in my face, trying to call me childish names like idiot, or stupid, and speak like a civilized human being. I know the old credo was, "The customer is always right." But, frankly, honestly, and even forthwith-ly, that's a load of hooey! They may be right in what they're feeling, but not in what they say. Like this one guy, tried to tell me how long it should take to fix his problem. I asked him, simply, if he was an expert in this field, because he sure sounded like one, since he was telling me that what I know to be true is false. Since he "abrubptly ended the call", I don't think he was...